Terms and Conditions
1. Delivery
We post your purchase via our delivery partner and it should arrive with you within 3 to 5 working days of your payment; however, please allow up to 7 working days for delivery (delays may be incurred which are outside our control).
UK mainland delivery will be charged at standard rate. Orders placed for delivery outside of UK will be quoted separately by email.
Please note we only ship orders Monday to Friday. We do not ship goods or deliver goods on Bank Holidays and at busy times such as Christmas, shipping may be delayed. If you have not received your goods within 5 working days of receiving a shipping notice please contact us at info@fantasticalbotanicals.co.uk
Courier deliveries:
Deliveries take place Monday to Friday as standard. Delivery hours will normally be any time between 8am to 6pm. During busy periods such as Christmas, drivers may deliver outside of these hours.
Please do not book a delivery unless somebody will be in to accept it during the hours stated above or you have opted to have the goods left somewhere safe.
‘Leave Safe’ instructions:
Our couriers require a signature when they deliver a parcel. If you ask for a parcel to be left without a signature (for instance, in your shed or outside your front door), you agree to accept liability for any loss should the parcel(s) go missing after it is left.
If you are out when the parcel is delivered, you will be left a card with contact details of our couriers. You need to call them to arrange a new delivery slot or arrange to collect from your local depot. Please be aware you cannot change the delivery address after a delivery job is booked without incurring a new delivery charge.
2. Returns
You may cancel your order for any reason up to and including 14 calendar days from the date of delivery of your order, provided all the bottles are unopened and intact. The postage and safe return of the goods in this case is the customer’s responsibility. We will refund the full price of the products ordered minus any discounts and delivery charges within 14 days from the date of cancellation or receipt of returned goods, whichever is the later. We must be made aware of any claims for non-delivery within 7 working days of your delivery date, but please remember all you need to do is contact us if you have any questions. Fantastical Botanicals Ltd offer a money back guarantee if you are not 100% happy with your purchase - we ask that you inform us as soon as possible in this instance. The customer is fully responsible for postage costs in order to return the products to us and there must be all products remaining. Regardless of size of order please check inside each box within 24 hours of delivery to ensure all items are correct, failure to do this will result in a refund not given if any discrepancies have occurred.
3. Refunds
All of our products are non-refundable, but if you have received a product that is defective you are entitled to a full refund, which can be arranged by getting in touch with us at info@fantasticalbotanicals.co.uk
4. Privacy Policy
Your data is in safe hands. As you browse FantasticalBotanicals.co.uk cookies will be placed on your computer to help us measure our content and web flow. We collect personal information about you to enable us to process and deliver your order. When registering on our website, you consent to Fantastical Botanicals Ltd maintaining, recording, holding and using the personal data we collect about you. All data is collected lawfully and maintained in accordance with Data Protection Act 1998.
5. Disclaimer
Fantastical Botanicals Ltd has taken every effort to ensure that the information on this website is correct, accurate and up to date. We take no responsibility whatsoever for information that is incomplete, inaccurate or out of date.
Fantastical Botanicals Ltd shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website. All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Fantastical Botanicals Ltd assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Fantastical Botanicals Ltd will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.
6. Promotions
All vouchers and offers, unless otherwise stated, are intended for single use only. One valid UK credit/debit card per account. Promotions cannot be used in conjunction with any other offers.
7. Company Details
Fantastical Botanicals is a Limited company and registered in the UK.
Company number: 9839484
Our registered address is: Unit 114, Park Royal Business Centre, 19-21 Park Royal Road, London, NW10 7LQ
VAT registration number (VRN): 228 5746 81
Postal address: 96B Holland Road, London NW10 5AY
Contact telephone number: +44 7771 636 606
8. Age restrictions
You must be over 18 years old to purchase.
9. Here to Help
At Fantastical Botanicals Ltd we pride ourselves on working with our customers to solve any issues. If we’ve messed up, we’ll make it right. We are on hand seven days a week to listen to feedback, concerns or questions; just drop us a mail at info@fantasticalbotanicals.co.uk
Products: Nectars, Elixirs, Essences and cocktail mixing equipment.